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Select the button on this page for "Add a new Single Port Forwarding", and this window should appear: On the left menu, select "Security", and then "Single Port forwarding" as shown in this image: If you can't, you'll need to open the ports in the firewall. If you can see the live feeds, you don't need to complete the steps below. Once this is done, select "save." Before proceeding with the next steps, try using the app while not connected to local WiFi. Leaving the other settings here as they default should be fine. You'll want to ensure the checkbox beside "DHCP server" is checked off, and set the start IP address to 100 as shown in the image. Once you've logged into the router settings, you'll want to select "configuration" at the top, and then "Connection > Local Network" in the menu on the left.
ZOSI VIEW APP ERROR CONNECTING FAILED HOW TO
This setting needs to be enabled on a router for the apps to be able to connect to the DVR systems.Ģ) For example: How to set up a linksys E5350 Router? This setting enables your router to obtain the static IP address on the DVR and broadcast that IP to the app so it can locate your DVR. In context of our systems, the setting related to DHCP is called DHCP server status. It means that a router assigns IP addresses to each of the devices on the network, allowing them to communicate with other devices in or outside the network. It stands for Dynamic Host Configuration Protocol. If you’re unsure how to open ports on your router, you will need to speak with the router manufacturer.ĭHCP is a type of internet networking approach. This typically only happens on commercial internet accounts, as they deal with sensitive transactions, but occasionally a firewall on a residential line will also block these ports. You may need to open ports 80, 5000, and 5001 on your router, if they’re currently being blocked by te firewall. If you still cannot connect to the network, please ensure that you don’t have a firewall active on your network that may be limiting the connection. In order for other devices to connect to the DVR through the router, the DHCP setting must be enabled from the router's settings page. If the DVR is not able to connect to the internet, you will get a message that states “ Cannot Connect to Network”. If " OK" is displayed, the local area network is connected successfully.